FAQs

Visa, MasterCard, American Express and regular bank account payments are all accepted via Shopify Payments. We also accept payments via PayPal.

US Dollars ($) is our default currency. You can view our prices in different currencies by changing your preferences via the globe icon at the top right of the website.

At present (08/2022) you are only able to checkout in US Dollars. Prices will currently revert to dollars in the checkout due to ongoing changes to how we process orders. We use standard exchange rates set by Shopify Payments.  

We are working to provide the ability to checkout in local currencies and this will be available very shortly! Apologies for any inconvenience. 

We are able to offer international shipping on ou rproducts to countries worldwide thanks to our partnership with a global production and logistics company.

Unfortunately, due to reasons outside of our control, we are not able to ship to some countries. If we are unable to ship to you you will be made aware of this at checkout.

We aim to provide the fastest and most reliable shipping available for the most affordable price. Shipping times will vary between wall art and accessories due to the nature of these products. You will also recieve these products seperately.

You can view detailed information about shipping times within our shipping and refund policy.

Order confirmation will be emailed to you, once your order has been placed. All tracking information will be emailed to you, once your order has been dispatched.

If you do not receive either of these emails please get in touch via mindsetverse@gmail.com

We have outlined detailed information on order changes and cancellations within our shipping and refund policies. However, if you feel as though your question has not been answered then please feel free to email mindsetverse@gmail.com

Shipping is calculated at checkout. We understand that shipping can sometimes seem expensive and unfair. As a result we have attempted to keep the cost of shipping as low as possible and have set 'flat shipping rates' accordingly.

Based on experience shipping millions of orders worldwide and supported by customer feedback, our production partners have defined the most efficient and damage-resistant ways to package our products which also ensure compliance with local shipping requirements.